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Owner
Your Name
Runs Gatewood, owns the box, signs off on everything that changes the city.
Home / Staff
Who runs the cityStaff Team
A structured team, not a group chat with ban powers. Every rank below has a defined job, and every one of them is a player first — with rules about it.
Leadership
The people responsible
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Co-Owner
Name Here
Second in command. Direction, partnerships and the final word when the Owner is out.
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Management
Name Here
Day-to-day operations — staff scheduling, department oversight, escalated tickets.
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Developer
Name Here
Scripts, performance, the framework and everything that breaks at 3am.
The team
Moderation & support
Tickets get answered, not archived. Reports are handled with evidence, and every decision can be appealed.
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Head Administrator
Owns the moderation team, handles appeals and staff conduct reports.
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Administrator
Bans, complex reports, department disputes and staff training.
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Senior Moderator
Experienced moderators running the busy hours and mentoring new staff.
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Moderator
In-city reports, rule enforcement and the front line of the ticket queue.
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Trial Moderator
New staff on their trial period, shadowed by a senior on every call.
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Support Team
Tickets, applications and questions. Not moderators — they get you answers.
Our promise
What staff will never do
- Never use the position for an in-character advantage. No spawned cars, no free money, no peeking at another player's situation.
- Never rule on a scene they were part of. Conflicts get handed to someone neutral, every time.
- Never action a report without evidence. A clip resolves a report in minutes; a rumour resolves nothing.
- Never argue with you in public. Disagreements go in a ticket where there's a record of them.
Think a staff member crossed one of these lines? Open a Report a Staff Member ticket — only
senior leadership can see it, and it goes nowhere near the person you're reporting.
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We're hiring
Staff applications are open to whitelisted, active players. We hire for temperament first — you can be taught the tooling, you can't be taught patience under pressure.
Expect scenario questions about handling a friend who breaks a rule, and about a player screaming at you in a ticket. Answer them honestly; we can tell.